FAQ and house rules
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Arriving and leaving
What time is check-in?
From 15:00.
What time is check-out?
Before 12:00. Late check-out isn't possible.
What are the reception hours?
Reception and bar are open from 1 March to 30 September 08:00 to 22:00, and from 1 October to 28 February 10:00 to 22:00.
I'm arriving after 22:00. How do I get in?
After 22:00 the reception doors are locked. Come in through the side entrance at Spui 279, around the corner by the tram stop.
I'm leaving before reception opens. What do I do with my key?
Drop your key in the black letterbox in the hallway by rooms 4 and 5.
Can I store my luggage?
Yes. Luggage storage is free on your arrival day and on your check-out day. From the day after check-out it's €7 per day.
Getting here
How do I get to the hostel?
We're at Bierkade 22, 2512 AB Den Haag. Take tram 1 or 9 to stop Bierkade, around the corner. It's a 10 minute walk from Den Haag HS and 13 minutes from Den Haag Centraal.
Is there parking?
There's no parking at the hostel, but there are public car parks nearby.
How far are Delft and Rotterdam?
Delft is about 10 minutes and Rotterdam about 20 minutes by train.
Your stay
How long can I stay?
Up to 14 nights. Longer stays are possible by application only. Mail us at info@thegoldenstork.com and tell us a bit about yourself.
Can I stay if I'm under 18?
Yes, with a consent letter signed by a parent or guardian.
Do you take groups?
Yes, groups of 6 to 20 people, by request. Mail us your dates, the number of people and their names. Weekend stays for groups are a minimum of 3 nights, and group bookings are paid 100% upfront plus a €100 group deposit. The bar stays open to all guests.
Do the beds have lockers and sockets?
Yes. Every bed has its own power socket and a locker. The padlock comes with your key card.
Is there WiFi?
Yes, fast WiFi throughout the building, and power at every seat in the bar.
Is there a guest kitchen?
No, there's no guest kitchen.
Is there air conditioning?
There's no air conditioning in the rooms.
Can I borrow things?
Ask at reception for a hairdryer, earplugs, board games or one of our instruments.
Food and drinks
Is there breakfast?
We don't serve breakfast, but the bar has toasties and homemade pão de queijo from opening time, with specialty coffee roasted locally by Roast Factory.
Do guests get a discount at the bar?
Yes. Staying with us means 20% off hot drinks and draught beer.
I booked direct. What's my welcome drink?
Whatever you feel like. Every online direct booking comes with one free drink at the bar.
Is the bar open to people who aren't staying?
Yes, the bar and terrace are open to everyone. The terrace on the canal is open from April to October.
Payments
Is there a deposit?
Yes, €10 for your key card and padlock together. It's refunded to the same card after check-out.
Are towels included?
Towels can be rented for €2.
Is there tourist tax?
Yes, the city of Den Haag charges €4.45 per person per night.
What is your cancellation policy?
Regular bookings can be cancelled free of charge up to 3 days before arrival. Non-refundable bookings can't be refunded. Leaving early during your stay doesn't refund the remaining nights.
House rules
When are the quiet hours?
From 22:00 to 08:00. People are sleeping, sometimes right next to you.
Can I smoke?
Not inside, anywhere. Smoking inside means your deposit is kept and you leave the same night. Smoking on the terrace is fine.
Can I bring my own drinks?
No drinks of your own: the bar is open. No drugs in the hostel or on the terrace.
No answer found for that. Message us on WhatsApp or mail info@thegoldenstork.com and we'll help you out.