Privacy
Your data,
kept small
The Golden Stork is a hostel and bar at Bierkade 22 in Den Haag. We collect as little about you as we can, and only what we need to run your stay, answer your questions and tell you what is on. This page explains what we keep, why, and what you can ask of us.
01Who we are
The Golden Stork VOF
Bierkade 22, 2512 AB Den Haag, the Netherlands
Chamber of Commerce (KvK): 66252903
info@thegoldenstork.com · +31 70 415 8959
We are responsible for the personal data described on this page.
02What we collect and why
When you book with us directly
Your name, email address, phone number, country, dates of stay, number of guests and payment details. We need these to make and manage your booking, take payment and send you booking emails.
Basis: our agreement with youWhen you book through a platform
If you book through a platform such as Booking.com or Hostelworld, the platform shares your booking details with us. The platform is responsible for what it collects itself, so please also read its privacy statement.
Basis: our agreement with youWhen you check in
Dutch law requires us to keep a guest register. For that we record your name, nationality, date of birth and the type and number of your ID document. We do not make a copy or scan of your passport or ID card.
Basis: legal obligationWhen you message us
If you contact us by WhatsApp, SMS, email or through a booking platform, we keep the conversation so we can help you and refer back to it.
Basis: our agreement with you, or our legitimate interest in answering youEmails before and after your stay
We send practical emails about your stay and, after check-out, a short message asking how it went. These emails can contain links that tell us whether a link was clicked, so we know which information is useful.
Basis: our agreement with you and our legitimate interestNews about events and offers
As a guest, you may receive the occasional email from us about events at the bar and offers for a next stay. You can unsubscribe with one click in every email, or tell us when you book or check in that you would rather not receive them.
Basis: our legitimate interest in staying in touch with guestsGuest history
We keep a record of your previous stays, preferences you shared with us, and notes about breaches of our house rules. This helps us welcome returning guests and keep the hostel safe for everyone.
Basis: legitimate interestLong stay and group requests
If you apply for a long stay or a group booking, we keep the details you send us to assess and handle the request.
Basis: steps at your request before an agreementVisiting our website
With your permission, we measure how the site is used and show and measure ads. Without your permission, those cookies are not placed. See Cookies.
Basis: your consent04How long we keep it
| Data | How long |
|---|---|
| Guest register | As long as the law requires, then deleted |
| Bookings and payments | 7 years, the legal period for tax records |
| Messages and guest history | 3 years after your last stay |
| Event and offer emails | Until you unsubscribe |
| Website statistics | 14 months |
06Your rights
You can ask us to see, correct or delete your data, to limit how we use it, or to send it to you or someone else in a usable format. You can object to us using your data based on legitimate interest, and withdraw your consent at any time.
Email info@thegoldenstork.com and we will reply within one month. We may ask you to confirm who you are.
If you think we handle your data the wrong way, please tell us first. You can also file a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
07Security and changes
Access to guest data is limited to the people who need it for their work. Our systems are protected with passwords and, where the system offers it, two-step login.
When we change how we handle your data, we update this page and the date at the top.